Close up: Lindsey Sullivan

cvc staff lindsey sullivan

I settled in the Richmond area in 2013. After graduating from Virginia Commonwealth University with a bachelor’s degree in social work, I was offered a full-time social worker position in the nursing home where I interned.

I have been happily married to my amazing husband since May 2015 and we have been busier than ever since we became homeowners last year. When I am not working I enjoy hosting game nights with friends, cooking and baking, watching movies, going to comedy shows and spending time with my family and friends.

My life has always seemed to send me on a path toward helping others. My parents taught me about the importance of helping people in need. They were foster parents for years and my three brothers, sister and I were lucky enough to have them open their home and hearts by adopting all five of us. Their selflessness instilled in me the value of helping those in need—that one person could make a big difference in someone else’s life.

After spending about three years as a social worker in nursing homes in Richmond I decided I wanted to see what other opportunities were available to me. When looking at job openings online, I saw that Caring Voice Coalition (CVC) was hiring. After researching who they were and what they do, I knew that CVC was a place I wanted to work. I was excited to start a new job that would help facilitate a positive change for my career by expanding my knowledge and allowing me to continue to help people in need.

As a health insurance counselor at CVC, I guide patients as they consider their health plan options. My department’s goal is to educate patients and help them navigate through the various insurance options available to them. We help provide them with the knowledge to make the best health insurance decision for their unique circumstances. We also connect patients to different resources that may help them with their costs, such as government assistance programs or CVC’s financial assistance program. Once patients have enrolled in a plan, we can assist them with completing or updating their applications with CVC for financial assistance, if needed.

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What I love most about working at CVC is being able to help people on a daily basis. I enjoy hearing the relief in a patient’s voice once we have discussed their options and they start feeling more confident that they will find something that works for them.

My team members make coming to work a great experience, because they care about our patients just as much as I do and want to have a positive impact on our patients’ lives. My team members are always willing to go the extra mile for our patients and hearing their conversations with patients on the phone, I can’t help but smile at their consideration and kindness. CVC supervisors go above and beyond to make sure all of the employees in their department have the tools they need to work effectively and have a friendly environment in which to work.

I believe the work that we do at CVC is so important because it gives our patients someone to lean on in tough times. Our patients typically come to us expressing fear that they will not be able to afford a medication that their doctor has told them they cannot live without. Through CVC’s programs, we can help provide the assistance many of them need to help them through this process. I hope our voices offer compassion and understanding at a time when patients might not know where to turn or what first step to take.

If you are seeking help weighing health insurance options, a good first step is simply to call. Be assured that we know insurance can be intimidating, so we work hard to try to make it easier to understand. We are here to help answer all of your questions and ensure you feel confident about your plan choice.

I hope all of our patients know we are here to help as much as we are able, and we care about each and every one of you. We wish you nothing but the best.

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