Gregory Smiley, President, CEO

After a life-changing accident four years ago that required multiple reconstructive surgeries, Greg Smiley knows the incredible complexities of accessing, navigating and paying for health care, in addition to the impact illness can have on independence, identity and support systems. That’s why Greg was excited to take the helm of Caring Voice Coalition (CVC) in April 2017.

As CEO of CVC, Greg’s priority has been to strengthen the organization’s impact through the delivery of quality services, building coalitions, giving patients a bigger voice, and expanding capacity to better serve people with chronic illness with comprehensive support.

Playing quarterback for your own care is overwhelming, even for the experienced, but becomes even more challenging when you do not feel your best. Greg knows that a patient’s outcome and overall quality of life can be greatly improved by the presence of a helping hand.

Greg’s 20-year career expanding access to quality health care has taken him as far as South Africa and Geneva, Switzerland. In positions with nonprofits, the U.S. government and the United Nations, he has worked closely with people living with rare diseases, cancer and HIV/AIDS and has developed expertise in patient advocacy and U.S. domestic and global health policy.

Greg is a graduate of both Duke University in Durham, N.C., and George Washington University’s School of Public Health in Washington, D.C.


Nancy Glynn, Director of Compliance

Nancy Glynn, Chief Compliance and Operations Officer

For nearly 20 years, Nancy Glynn’s dedication to compliance and operational efficiencies has strengthened organizations in the public, private and nonprofit sectors. Her most recent work as director of global assurance at ChildFund International, where she led global audit and compliance efforts that covered offices in more than 20 countries and 400 partner organizations, illustrated for Nancy the integral role that strong compliance and operations can play in supporting a nonprofit’s ability to expand its reach and impact.

She brought that perspective to Caring Voice Coalition (CVC) when she joined in May 2017 to direct the compliance department. In that capacity she led the development, execution and revision of company policies and procedures to ensure CVC meets and exceeds industry standards and vigorously follows the letter and spirit of all applicable laws, regulations, guidance and best practices. She is now also responsible for ensuring CVC has the operational controls, administrative and reporting procedures and staffing in place to ensure financial and operating efficiency.

Her work in the nonprofit sector has been informed by previous compliance roles as director with the Virginia Auditor of Public Accounts, controller for the City of Richmond, Va., and senior audit manager at MeadWestvaco responsible for corporate compliance and fraud programs.

Nancy received a bachelor’s degree in accounting from Virginia Commonwealth University in Richmond, and a master’s degree in public administration from Virginia Tech in Blacksburg. She is a Certified Public Accountant, Certified Fraud Examiner, and Certified Compliance and Ethics Professional.


Lauren Ruiz, Director of Patient Services

A passion for helping others has long been at the center of Lauren Ruiz’s life. First as a volunteer through her church, then at the Lifelong Learning Institute, a continuing education program in partnership with the Virginia Commonwealth University, and now as Director of Patient Services for Caring Voice Coalition (CVC), Lauren has committed her career to the service of others.

Lauren first joined CVC in 2011 as a case manager. Before long she was promoted to program manager before becoming the department director in July 2017 where she supervises a team of case managers responsible for executing CVC’s programs and services. Lauren works closely with her team on the training and oversight necessary to ensure that those living with chronic illness receive the support they need from CVC.

Lauren has spearheaded the development of patient education materials related to health insurance access and coverage and has spoken widely on the topic within the health care industry.

In 2013, Lauren partnered with the Centers for Medicare and Medicaid Services and the Department of Health and Human Services to obtain certification for CVC as a Certified Application Counselor Designated Organization, a designation that CVC has held every year since.

Lauren attended Virginia Tech in Blacksburg, graduating with degrees in political science, mass communication and English.